Get in touch
The quickest way to reach us is email: [email protected]. Tell us your device and iOS / Android version and we'll help. Please don't include sensitive health details in your message — we don't need them to help you.
Common questions
How do I delete my data?
Open Settings → Delete account and choose Delete everything. This wipes Elk's encrypted database and its key from your phone and removes your reminder token from our server. Your check-ins and readings were never on our server. A purchase record stays with Apple, Google and RevenueCat; the app tells you so when it finishes.
How do I export my data?
Open Settings → Export to get a copy of your own data from the app.
Why doesn't Elk show my testosterone number?
By design. Elk shows how your own signals move against your own baseline — a trend, not a number. Only a blood test can tell you your actual hormone levels, and Elk will remind you to see a doctor when something looks off.
Do I need an account?
No. Elk works fully without one, and nothing is required to sign in.
A signal won't turn on
Each signal (Apple Health, voice, selfie) asks for its own permission and can be managed in Settings → Data sources. If a permission was declined, you can re-enable it from your device's system settings, then turn the signal on again in Elk.
Report a problem
Found a bug or something that felt wrong? Email [email protected] with what happened and what you expected. We read every message.